Desktop & Cloud Support Specialist
OneUp Networks is seeking an entry-level Desktop and Cloud Support Specialist to join their managed services team. The role involves managing local IT environments, supporting Windows Server infrastructure, and providing application hosting support for clients using QuickBooks and Thomson Reuters. Candidates will perform remote troubleshooting, manage user access, and maintain server health across multi-tenant cloud environments. This position offers a pathway to grow into deeper cloud and infrastructure engineering roles.
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Experience
0-4 years
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
OneUp Networks is seeking an entry-level Desktop and Cloud Support Specialist to join their managed services team. The role involves managing local IT environments, supporting Windows Server infrastructure, and providing application hosting support for clients using QuickBooks and Thomson Reuters. Candidates will perform remote troubleshooting, manage user access, and maintain server health across multi-tenant cloud environments. This position offers a pathway to grow into deeper cloud and infrastructure engineering roles.
TAL's take
Solid entry-level role with clear MSP domain exposure and growth potential into cloud infrastructure, though limited by lower-tier brand status.
Role is well-defined as a hybrid desktop/cloud support position within an MSP, though it has a broad list of required internal tools.
Must haves
- English fluency for USA audience interaction
- Client support experience
- Windows Server 2019/2022 proficiency
- RDP and remote troubleshooting experience
- Active Directory and Microsoft Entra ID management
Tools and skills
Nice to have: sccm, wsus, microsoft intune, microsoft defender, cisco anyconnect.
About the company
Unfamiliar company, default mid-tier for an MSP provider.
Posts mentioning OneUp Networks
JSW One Achieves Unicorn Status with $40M Raise
- JSW One Platforms, part of JSW Group, raised $41M, pushing its valuation to $1 billion, achieving unicorn status within four years. - The funding round was led by Principal Asset Management, OneUp, and JSW Steel, marking a valuation increase of more than three times since April 2023. - The capital will enhance national supply chains in steel and cement, logistics, and expand fintech and NBFC services under CEO Gaurav Sachdeva. - Impressive growth metrics: a 270% GMV increase to Rs 5,232 crore and a revenue surge of 320% to Rs 1,422 crore in FY24, despite increased net losses. - JSW One's focus on private brands and fintech growth highlights its strategic expansion and customer base retention, with a 2.7x GMV rise and a high repeat purchase rate. Source: [The Arc](https://www.thearcweb.com/article/jsw-one-b2b-commerce-parth-sajjan-jindal-u9EFbd95QNNGC8i9)
It's suffocating
Being in Software right now feels really claustrophobic. On one side there is a constant fear of layoffs. On the other side there is AI that keeps getting better every day. Whatever space is remaining is taken up by people at the workplace who are constantly trying to one-up you (and successfully doing it). Finally there is life in general ( health, family, traffic etc.) How are people finding the motivation or energy to keep working and getting better?
Wework at Cyber city
Any one up for playing games like carrom, jinga, fuss ball or any random discussion during break hours whenever is yours. Looking to make a few friends outside the office.