VNA Trainer
Virtual Admins is hiring a Voice and Accent Trainer to enhance employee communication for US-based clients. The role focuses on delivering training sessions on pronunciation, neutral accents, and professional etiquette. The ideal candidate will conduct mock calls, evaluate performance, and prepare training documentation to improve call quality. This is an onsite role based in Mohali requiring excellent English proficiency.
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Experience
Experience not specified
Function
Human Resources
Work mode
Onsite, India
Company
Tier 2
What you will work on
Virtual Admins is hiring a Voice and Accent Trainer to enhance employee communication for US-based clients. The role focuses on delivering training sessions on pronunciation, neutral accents, and professional etiquette. The ideal candidate will conduct mock calls, evaluate performance, and prepare training documentation to improve call quality. This is an onsite role based in Mohali requiring excellent English proficiency.
TAL's take
Tier-2 company with a well-defined, specific role in training, though lacking in growth signal or high-tech complexity.
The role is highly specific and clearly defined with distinct responsibilities and performance metrics.
Must haves
- Excellent verbal and written English communication
- Strong command over voice and accent training
- Understanding of neutral accent and US communication style
- Ability to train employees on pronunciation and tone
- Strong presentation and classroom training skills
- Knowledge of MS Office and Google Sheets
Tools and skills
Nice to have: bpo industry experience, kpo industry experience, healthcare industry experience, dental rcm industry experience, customer support industry experience, call audits, mock calls.
About the company
unfamiliar company, default mid-tier
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