Usage Partnership & Loyalty Manager
UOB is seeking a Usage Partnership and Loyalty Manager to drive customer engagement and loyalty within their fintech division. The role involves managing strategic partnerships, maintaining the rewards catalogue, and overseeing the end-to-end execution of the UOB$ programme. You will be responsible for resolving customer redemption cases and coordinating with key fuel partners to maximize customer lifetime value. This position focuses on operational excellence within the bank's loyalty infrastructure.
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Experience
Experience not specified
Function
Business Development
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
UOB is seeking a Usage Partnership and Loyalty Manager to drive customer engagement and loyalty within their fintech division. The role involves managing strategic partnerships, maintaining the rewards catalogue, and overseeing the end-to-end execution of the UOB$ programme. You will be responsible for resolving customer redemption cases and coordinating with key fuel partners to maximize customer lifetime value. This position focuses on operational excellence within the bank's loyalty infrastructure.
TAL's take
Solid tier-2 established banking institution with a clearly defined operational scope in loyalty management.
Role responsibilities are clearly defined regarding loyalty program maintenance and partnership management.
Must haves
- Develop and execute strategies to drive customer engagement
- Identify, cultivate, and manage strategic partnerships
- Design and implement effective loyalty programs
- Maintain rewards catalogue
- Handle customer cases for rewards redemption
- End to end maintenance of UOB$ programme
- Manage key fuel partners
About the company
Established multinational bank with a significant regional presence in Asia.