Assistant Guest Relation Manager
The Assistant Guest Relation Manager serves as the property Manager on Duty for The Ritz-Carlton Pune, overseeing all guest services and property operations. The role focuses on resolving guest issues, managing front desk workflows, and ensuring exceptional service standards in line with the brand's 'Gold Standards'. The candidate will supervise staff, monitor budgets, and maintain high visibility in public areas. This position requires strong leadership, interpersonal skills, and a commitment to maintaining a luxury environment.
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Experience
0-2 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Assistant Guest Relation Manager serves as the property Manager on Duty for The Ritz-Carlton Pune, overseeing all guest services and property operations. The role focuses on resolving guest issues, managing front desk workflows, and ensuring exceptional service standards in line with the brand's 'Gold Standards'. The candidate will supervise staff, monitor budgets, and maintain high visibility in public areas. This position requires strong leadership, interpersonal skills, and a commitment to maintaining a luxury environment.
TAL's take
Role at a prestigious luxury hotel brand with clear operational management scope and defined professional development.
The JD provides a highly structured and specific breakdown of operational, service, and team management responsibilities consistent with hospitality management roles.
Must haves
- High school diploma or 2-year hospitality degree
- 2 years experience in guest services or front desk
- Ability to manage day-to-day operations
- Strong communication and interpersonal skills
- Conflict resolution and guest problem-solving abilities
About the company
Established luxury hospitality brand, part of the Marriott International portfolio.