Service Delivery Manager
The Service Delivery Manager at Altera Digital Health APAC oversees day-to-day hosting operations for a subset of clients. The role involves acting as a trusted technology advisor, ensuring SLA adherence, and managing client KPIs. Candidates must have 5-6 years of experience and strong analytical capabilities. The position requires coordinating multi-team workstreams and utilizing monitoring tools to ensure high customer satisfaction.
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Experience
5-6 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Service Delivery Manager at Altera Digital Health APAC oversees day-to-day hosting operations for a subset of clients. The role involves acting as a trusted technology advisor, ensuring SLA adherence, and managing client KPIs. Candidates must have 5-6 years of experience and strong analytical capabilities. The position requires coordinating multi-team workstreams and utilizing monitoring tools to ensure high customer satisfaction.
Must haves
- Bachelor’s degree or equivalent experience
- 5-6 years of relevant work experience
- High level technical understanding
- Strong analytical and problem-solving skills
- Excellent communication skills
- Strong client focus
Tools and skills
Nice to have: azure monitor, logic monitor, appd, grafana.
About the company
Established healthtech firm with regional operations but not a flagship Tier-1 engineering brand.