Cluster Operations Manager
Zolo is seeking a Cluster Operations Manager to own and standardize the guest experience across multiple hostel properties. The role focuses on building scalable operational systems, ensuring strict SOP adherence, and driving KPIs like occupancy and NPS. You will lead and mentor on-ground teams while identifying root causes for operational issues to improve long-term service quality. This position offers significant visibility and the opportunity to scale operations for a major hospitality brand.
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Experience
2-6 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Zolo is seeking a Cluster Operations Manager to own and standardize the guest experience across multiple hostel properties. The role focuses on building scalable operational systems, ensuring strict SOP adherence, and driving KPIs like occupancy and NPS. You will lead and mentor on-ground teams while identifying root causes for operational issues to improve long-term service quality. This position offers significant visibility and the opportunity to scale operations for a major hospitality brand.
TAL's take
Solid mid-tier role at a well-known hospitality firm with clear operational ownership and growth trajectory.
Extremely well-defined responsibilities and expectations for operational ownership and system building.
Salaries at Zolo
10.5 LPA average
Based on 2 Grapevine salary entries for Zolo.
Other roles
4 - 6 years | L4
8 LPA average
Range: 8 - 8 LPA
Other roles
8 - 10 years
13 LPA average
Range: 13 - 13 LPA
Must haves
- 2-6 years of experience in hospitality, hostels, co-living, or retail/service operations
- Experience managing multiple properties or cluster operations
- Experience with SOP-driven environments
- Strong exposure to guest experience, team leadership, and operational audits
About the company
Established player in the co-living and hospitality space in India.
Posts mentioning Zolo
Tips for house/RK/room hunt🔍
I am new to b’lore, and I will be shifting to Bellandur since my organization has turned into hybrid mode. I have no idea how to hunt for places. And I personally feel Stanza living and Zolo are overly priced. I don’t need a fancy place to live in, just basic needs and affordable rent. Any tips?
Looking for PG in Bellandur
Hi All I am looking for PG in bellandur. This is my first time searching, so i looked over the internet, and zolo Stanza seemed good online, but reddit google reviews were not good. So could you suggest some good pg around bellandur and what can i expect. Thanks.
Can I claim zolo PG rent as HRA
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