Senior Associate - US Voice process (Healthcare)
Lume is hiring a Senior Associate for their US voice process in the healthcare domain. The role involves managing patient recall, billing inquiries, and collections through outbound and inbound calls. Candidates must be proficient with CRM systems and possess excellent verbal communication skills. This position focuses on patient engagement and lead conversion within a dental support context.
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Experience
2+ years
Function
Healthcare Services
Work mode
Onsite, India
Company
Tier 2
What you will work on
Lume is hiring a Senior Associate for their US voice process in the healthcare domain. The role involves managing patient recall, billing inquiries, and collections through outbound and inbound calls. Candidates must be proficient with CRM systems and possess excellent verbal communication skills. This position focuses on patient engagement and lead conversion within a dental support context.
TAL's take
Mid-tier company with a clear but standard service-oriented role in healthcare support.
The JD clearly outlines the responsibilities, required experience, and specific domain workflows for the role.
Must haves
- 2+ years in patient coordination, customer service, or healthcare support
- Phonogenic voice with clear pronunciation
- Excellent verbal and written English communication
- Experience in recall, reactivation, billing, collections, and lead nurturing
- Experience with CRM systems and dental practice management software
Tools and skills
Nice to have: dental workflows.
About the company
unfamiliar company, default mid-tier