Senior Manager, Loyalty Operations, APAC
This Senior Manager role at Wyndham Hotels & Resorts APAC focuses on overseeing the loyalty program operations across the region. You will bridge communication between hotels and headquarters, manage program KPIs, and drive member engagement strategies. The role requires strong project management, data analysis, and stakeholder influence to ensure effective implementation of loyalty initiatives. You will work within a matrixed, virtual team environment with occasional business travel.
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Experience
5-8 years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
This Senior Manager role at Wyndham Hotels & Resorts APAC focuses on overseeing the loyalty program operations across the region. You will bridge communication between hotels and headquarters, manage program KPIs, and drive member engagement strategies. The role requires strong project management, data analysis, and stakeholder influence to ensure effective implementation of loyalty initiatives. You will work within a matrixed, virtual team environment with occasional business travel.
TAL's take
Stable global brand with clearly defined operational management responsibilities in a regional APAC scope.
The JD is comprehensive, coherent, and clearly outlines operational tasks, though it lacks specific tech stack requirements.
Must haves
- 5-8 years of experience in operations or agency environment
- Bachelor’s degree
- Proven ability to engage and influence stakeholders
- Strong project management skills
- Strong analytical skills with experience in reporting
- Fluent in written and spoken English
About the company
Established global hospitality brand with a regional presence in APAC.