Senior Analyst, Commercial Experience Service Delivery
This role is based in the Global Business Operations team at Diageo, managing customer service and order-to-cash processes for international markets. Responsibilities include handling customer queries, ensuring order accuracy, and coordinating with logistics and supply chain teams. The position requires strong communication skills and mandatory proficiency in Spanish. It operates within a shared services environment, focusing on service delivery and process improvement.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role is based in the Global Business Operations team at Diageo, managing customer service and order-to-cash processes for international markets. Responsibilities include handling customer queries, ensuring order accuracy, and coordinating with logistics and supply chain teams. The position requires strong communication skills and mandatory proficiency in Spanish. It operates within a shared services environment, focusing on service delivery and process improvement.
TAL's take
Solid role within a major multinational, but the scope is primarily transactional/shared-services oriented.
Clear and well-defined operational focus within the order-to-cash process, with specific language requirements and team context.
Salaries at Diageo
12.5 LPA average
Based on 3 Grapevine salary entries for Diageo.
Operations
0 - 2 years
17 LPA average
Range: 17 - 17 LPA
Other roles
8 - 10 years | L5
10 LPA average
Range: 6 - 14 LPA
Must haves
- Fluent English
- Strong interpersonal and communication skills
- Strong MS Office knowledge
- Very strong customer service attitude
- Spanish language mandatory
Tools and skills
Nice to have: sap.
About the company
Diageo is a major multinational consumer goods corporation, categorized as Tier 2 in the context of shared service center roles.
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