Head Fraud Ops, Money Mules, Disputes GSCs
HSBC is seeking a Head of Fraud Operations to lead global service center teams across fraud, disputes, and money mule management. The role involves driving operational excellence, strategic transformation through AI and automation, and managing regulatory compliance and risk frameworks. The incumbent will provide leadership to senior managers, coordinate with global stakeholders, and ensure best-in-class customer experience. This is a high-impact position requiring deep expertise in financial services operations and organizational change management.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
HSBC is seeking a Head of Fraud Operations to lead global service center teams across fraud, disputes, and money mule management. The role involves driving operational excellence, strategic transformation through AI and automation, and managing regulatory compliance and risk frameworks. The incumbent will provide leadership to senior managers, coordinate with global stakeholders, and ensure best-in-class customer experience. This is a high-impact position requiring deep expertise in financial services operations and organizational change management.
TAL's take
High-level leadership role at a major global financial institution involving significant operational strategy and risk management scope.
Clear focus on fraud, money laundering, and operational leadership within a banking context, though the specific tech stack is broadly defined.
Salaries at HSBC
18.4 LPA average
Based on 669 Grapevine salary entries for HSBC.
Operations
0 - 2 years | GCB6
11 LPA average
Range: 4 - 18 LPA
Operations
2 - 4 years | GCB6
12 LPA average
Range: 5 - 24 LPA
Operations
4 - 6 years | L6
8 LPA average
Range: 4 - 14 LPA
Operations
6 - 8 years | L5
14 LPA average
Range: 8 - 21 LPA
Must haves
- Experience in fraud, disputes, and financial crime
- Proven operations and change leadership experience
- Strong stakeholder management and negotiation skills
- Ability to analyze large datasets for strategic decision making
- Knowledge of operations transformation and automation technology
Tools and skills
About the company
Global bank with established presence but outside the specific list of tech-first Tier 1 companies defined in the schema.
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12LPA V 17LPA
I have a total of 3 Years of experience I got 2 offers One from HSBC @12LPA and other from Bajaj Finserv @17LPA Which one should I join considering Bajaj Finserv has all days WFO and also alternate Saturday working as well whereas HSBC has hybrid WFO mode Which one should I go for considering a mixed result of pay,job security and wlb Thanks