Team lead - contact center
This Team Lead role at Mantle Solutions manages a customer service team in an ecommerce environment. The lead oversees daily operations across email, call, and chat channels, focusing on SLA adherence and team performance. Candidates must have prior experience in contact center leadership and CRM usage. The role offers a clear path toward operations management.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This Team Lead role at Mantle Solutions manages a customer service team in an ecommerce environment. The lead oversees daily operations across email, call, and chat channels, focusing on SLA adherence and team performance. Candidates must have prior experience in contact center leadership and CRM usage. The role offers a clear path toward operations management.
TAL's take
Solid operational role in a contact center within ecommerce, though the company tier is unverified.
The JD is extremely well-structured with clear team size, responsibilities, and performance metrics defined.
Must haves
- Minimum 2 years experience as Team Leader in contact center
- Proven experience managing multi-channel operations (Email, Calls, Chat)
- Strong background in E-Commerce or retail customer service
- Hands-on experience with CRM platforms
Tools and skills
Nice to have: wfm tools, nice, aspect, verint, six sigma, lean, shopify, magento.
About the company
Unfamiliar company, default mid-tier assigned as no specific reputation or flagship status identified.
Posts mentioning Mantle Solutions
Ancient Seafloor Discovery Challenges Earth's Tectonic History
- University of Maryland geologists discovered an ancient seafloor beneath the Pacific Ocean, challenging theories about Earth's mantle dynamics. - The Phoenix Plate, a tectonic plate subducted during the Mesozoic era, may have influenced Earth's mantle structure for over 100 million years. - Using seismic imaging technology, the team mapped out a mysterious portion of Earth's mantle transition zone, found to be unusually thick and cold. - The ancient seafloor may have split the Large Low Shear Velocity Province (LLSVP), a massive region of Earth's lower mantle. - The discovery could lead to revisions in models of plate tectonics and provide a better understanding of Earth's surface evolution. Source: [Daily Galaxy](https://dailygalaxy.com/2024/09/seafloor-pacific-ocean-earths-tectonic/)
Google is not letting anyone take away its mantle in search #googleio25
Replaces the entire search page. Probably the biggest change in a long time. Search engines are a dying model for finding information online. People were already starting to ask Grok and Perplexity. Google replaced itself with itself, so folks don't have to go elsewhere.
Please guide me seniors
I'm a product manager at an IT company and I've been harassed many times by my senior colleagues , harras in a way like kuch khe diya yah gaali dedi, ek baar management ko bhi bola unhone seriously liya bhi and convey bhi kiya but voh nahi mante.