Manager, P&C Service Operations
The Manager, P&C Service Operations at Aristocrat will lead a high-performing team focused on HR service delivery for EMEA and the Americas. This role involves managing service operations, optimizing case queues, and leveraging AI and Workday HCM to improve HR workflows and data integrity. The successful candidate will drive process improvements, lead team development, and manage complex employee-related inquiries. This is a critical leadership position within the People & Culture shared services framework.
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Experience
3+ years
Function
Human Resources
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Manager, P&C Service Operations at Aristocrat will lead a high-performing team focused on HR service delivery for EMEA and the Americas. This role involves managing service operations, optimizing case queues, and leveraging AI and Workday HCM to improve HR workflows and data integrity. The successful candidate will drive process improvements, lead team development, and manage complex employee-related inquiries. This is a critical leadership position within the People & Culture shared services framework.
TAL's take
Solid role at a well-known global gaming company with clear management responsibilities and specific operational goals.
The JD provides a highly specific set of responsibilities centered on Workday management and HR service operations.
Must haves
- Expertise in HR Operations or HR Contact Center
- 3+ years of people leadership experience
- Extensive practical experience with Workday HCM
- Hands-on experience with AI and automation in HR functions
- Experience with employee data governance and case handling
- Authorized to work in India without sponsorship
Tools and skills
About the company
Global gaming industry leader with established operational footprint.
Posts mentioning Aristocrat
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