Technical Support Engineer
Algoworks is seeking a Technical Support Engineer to provide support for API ecosystems and iPaaS platforms. The role involves acting as the primary technical contact for customers, performing API troubleshooting, and managing production incidents. Candidates will work with monitoring and observability tools like Datadog, Splunk, and Azure Monitor to resolve integration issues. The position requires strong REST API expertise and excellent communication skills for cross-functional collaboration.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
3-5 years
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
Algoworks is seeking a Technical Support Engineer to provide support for API ecosystems and iPaaS platforms. The role involves acting as the primary technical contact for customers, performing API troubleshooting, and managing production incidents. Candidates will work with monitoring and observability tools like Datadog, Splunk, and Azure Monitor to resolve integration issues. The position requires strong REST API expertise and excellent communication skills for cross-functional collaboration.
TAL's take
Solid tier-2 role for a support engineer with clear technical requirements and defined scope in a B2B service environment.
The JD provides a very clear scope of responsibilities, specific technical stack requirements, and expected operational deliverables.
Must haves
- Strong expertise in REST APIs, webhooks, JSON/XML, Postman/cURL, OAuth2, JWT
- Proven experience in API troubleshooting and incident management
- Hands-on experience with monitoring/logging tools like Datadog, Splunk, or Azure Monitor
- Strong communication and technical documentation skills
Tools and skills
Nice to have: .net, c#, ipaas ecosystems.
About the company
Established engineering services firm with global presence and 20 years of operations.