Customer Success Partner Advisor - SAP BTM
SAP is seeking a Digital Customer Success Manager to join the Business Transformation Management team in Singapore. The role involves managing account strategies, driving license renewals, and monitoring SLA performance for software solutions like SAP Signavio. Candidates will focus on maintaining customer satisfaction and mitigating churn through data-driven adoption plans. It offers opportunities to work with international teams and deepen knowledge in cloud-based transformation methodologies.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, Singapore
Company
Tier 1
What you will work on
SAP is seeking a Digital Customer Success Manager to join the Business Transformation Management team in Singapore. The role involves managing account strategies, driving license renewals, and monitoring SLA performance for software solutions like SAP Signavio. Candidates will focus on maintaining customer satisfaction and mitigating churn through data-driven adoption plans. It offers opportunities to work with international teams and deepen knowledge in cloud-based transformation methodologies.
TAL's take
SAP is a top-tier global company, and the role is a well-defined individual contributor position within their BTM line of business.
The JD clearly defines the role responsibilities, team context, and focus area, though it is slightly broad regarding exact experience years.
Salaries at SAP
22.3 LPA average
Based on 1,131 Grapevine salary entries for SAP.
Information Technology
0 - 2 years | Level 1 ( one to three years experience)
2 LPA average
Range: 2 - 2 LPA
Research
0 - 2 years | Level 1 ( one to three years experience)
9 LPA average
Range: 9 - 9 LPA
Engineering
0 - 2 years | Level 1 ( one to three years experience)
10 LPA average
Range: 3 - 22 LPA
Consulting
0 - 2 years | Level 1 ( one to three years experience)
9 LPA average
Range: 9 - 9 LPA
Must haves
- Strong customer facing presence and relationship building skills
- Experience driving renewals, expansions, and up-sells of subscription-based software solutions
- Ability to proactively involve customer stakeholders
- Persistent at dealing with internal and external stakeholders
Tools and skills
Nice to have: sap signavio, process mining, enterprise architecture.
About the company
SAP is a global enterprise software leader and tier 1 organization.
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