Engineering Program Manager - Customer Engagement Platforms
Apple is hiring an Engineering Program Manager for their contact center technology platform in Hyderabad. The role involves managing the full lifecycle of complex, multi-stakeholder programs and aligning cross-functional teams to drive operational excellence. You will define roadmaps, manage vendor relationships, and ensure technical delivery quality across contact center systems. The ideal candidate has strong program governance skills and a background in scaling enterprise-level technical projects.
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Experience
3+ years
Function
Program and Project Management
Work mode
Onsite, India
Company
Tier 1
What you will work on
Apple is hiring an Engineering Program Manager for their contact center technology platform in Hyderabad. The role involves managing the full lifecycle of complex, multi-stakeholder programs and aligning cross-functional teams to drive operational excellence. You will define roadmaps, manage vendor relationships, and ensure technical delivery quality across contact center systems. The ideal candidate has strong program governance skills and a background in scaling enterprise-level technical projects.
TAL's take
Tier-1 global company with well-defined program management scope at scale.
Very clear job responsibilities, scope, and technical requirements provided for an EPM role.
Salaries at Apple
28.6 LPA average
Based on 68 Grapevine salary entries for Apple.
Sales
0 - 2 years | S1
2 LPA average
Range: 2 - 2 LPA
Product Management
0 - 2 years | S1
15 LPA average
Range: 15 - 15 LPA
Engineering
0 - 2 years | S1
11 LPA average
Range: 4 - 19 LPA
Other roles
0 - 2 years | S1
11 LPA average
Range: 2 - 21 LPA
Must haves
- 3-5+ years of technical program/project management experience
- Proficiency in Agile methodologies
- Understanding of contact center technology stacks
- Experience managing vendor relationships and SOW negotiations
- Ability to lead through influence cross-functional teams
Tools and skills
Nice to have: aws, lambda, dynamodb, kinesis, s3, redshift, snowflake, power bi, tableau, rest, soap.
About the company
Global tier-1 technology company.
Posts mentioning Apple
Apple fired 4,100 when Steve Jobs returned in 1997
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- Apple mistakenly approved an app called Univer Note, which streams pirated movies and TV shows. - The app, disguised as a productivity tool, offers content from Netflix, Disney+, and Apple TV+. - It has been available in the App Store since September, with a high rating of 4.9 stars. - The app's pirated content includes recent releases like Venom: The Last Dance and Terrifier 3. - Apple is expected to remove the app soon, highlighting a significant oversight in their vetting process. Source: [Mac Rumors](https://www.macrumors.com/2024/11/04/apple-approves-pirated-movie-tv-show-app/), [Engadget](https://www.engadget.com/entertainment/streaming/apple-just-approved-another-app-that-streams-pirated-movies-and-tv-shows-164549689.html?src=rss)