Customer success/Performance manager (Full time, Remote)
Socioh is an ecommerce social advertising platform looking for a Customer Success Manager to handle client onboarding and account performance. The role involves managing communications with US-based clients, coordinating between design and production teams, and monitoring account metrics. Candidates should have 2-3 years of experience in customer success with a strong background in performance marketing and analytics. This is a fully remote role requiring availability during US business hours.
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Experience
2-3 years
Function
Support
Work mode
Remote, USA
Company
Tier 2
What you will work on
Socioh is an ecommerce social advertising platform looking for a Customer Success Manager to handle client onboarding and account performance. The role involves managing communications with US-based clients, coordinating between design and production teams, and monitoring account metrics. Candidates should have 2-3 years of experience in customer success with a strong background in performance marketing and analytics. This is a fully remote role requiring availability during US business hours.
TAL's take
Solid mid-level role at an established niche SaaS company, though scope is broadly defined as performance management.
Well-defined primary responsibilities but includes general "wear many hats" language and broad coordination tasks.
Must haves
- Ability to work during US hours
- Excellent command of the English language
- 2-3 years of experience in customer success
- Experience with performance marketing and ads
- Experience with key metrics and analytics
- Extreme attention to detail
Tools and skills
Nice to have: shopify, figma, canva, meta business manager, seo.
About the company
Established SaaS startup in the ecommerce marketing space, but lacks major unicorn status or elite eng branding.