CUSTOMER OPERATIONS ASSOCIATE - FINTECH
Dodo Payments is a fintech company acting as a Merchant of Record for global AI and SaaS builders. This role focuses on high-stakes customer operations including KYC verification, payment issue resolution, and compliance triaging. The associate will own the verification queue, manage SLA discipline, and author internal SOPs. The position offers direct exposure to leadership and a clear path to seniority in compliance operations.
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Experience
0-2 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Dodo Payments is a fintech company acting as a Merchant of Record for global AI and SaaS builders. This role focuses on high-stakes customer operations including KYC verification, payment issue resolution, and compliance triaging. The associate will own the verification queue, manage SLA discipline, and author internal SOPs. The position offers direct exposure to leadership and a clear path to seniority in compliance operations.
TAL's take
Solid operational role in a specialized fintech domain with clear ownership and growth potential.
Exceptionally crisp JD with defined metrics, clear responsibilities, and specific stack requirements.
Salaries at Dodo Payments
43.0 LPA average
Based on 1 Grapevine salary entries for Dodo Payments.
Other roles
2 - 4 years
43 LPA average
Range: 43 - 43 LPA
Must haves
- 6 months to 2 years in customer operations at a payments or fintech company
- Hands-on experience with KYC, KYB, and beneficial ownership documentation
- Native Intercom operator with workflow and SLA configuration experience
- Strong written English with focus on clarity and precision
- Ability to work with ambiguity and solve problems independently
Tools and skills
Nice to have: airwallex, mercury, chargeback handling, fin ai, zendesk ai.
About the company
Emerging fintech platform, well-defined market niche but not a global household name.
Posts mentioning Dodo Payments
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