Director – Business and Solutions Support
This Director role at AstraZeneca leads the strategy and delivery of business support for enterprise analytics, reporting, and process solutions. The candidate will oversee a distributed team of 10–15 analysts to ensure stability, performance, and continuous improvement of live service operations. Responsibilities include streamlining ticketing workflows, managing stakeholder liaisons, and governing support performance using ITIL frameworks. The role is critical for evolving analytics solutions to drive global decision-making and patient outcomes.
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Experience
15+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
This Director role at AstraZeneca leads the strategy and delivery of business support for enterprise analytics, reporting, and process solutions. The candidate will oversee a distributed team of 10–15 analysts to ensure stability, performance, and continuous improvement of live service operations. Responsibilities include streamlining ticketing workflows, managing stakeholder liaisons, and governing support performance using ITIL frameworks. The role is critical for evolving analytics solutions to drive global decision-making and patient outcomes.
TAL's take
High-impact leadership role at a global tier-1 pharmaceutical company overseeing critical analytics support operations.
Well-defined leadership role with clear accountabilities, team size, and functional scope.
Salaries at AstraZeneca
22.7 LPA average
Based on 14 Grapevine salary entries for AstraZeneca.
Other roles
2 - 4 years | Associate Engineer
7 LPA average
Range: 5 - 8 LPA
Other roles
4 - 6 years | C2
22 LPA average
Range: 10 - 32 LPA
Sales
6 - 8 years | C2
13 LPA average
Range: 13 - 13 LPA
Other roles
8 - 10 years | D2
40 LPA average
Range: 40 - 40 LPA
Must haves
- 15+ years of experience in support or service delivery
- Experience leading a support team or function
- Strong knowledge of ITIL processes
- Proficiency with ServiceNow and JIRA
- Proven track record of process improvement and automation
Tools and skills
Nice to have: power bi.
About the company
Global pharmaceutical company with extensive digital and analytics investment.
Posts mentioning AstraZeneca
Astrazeneca review?
How's the analytics division at AZ and the overall work culture?
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