Service Delivery-Service Delivery Manager-CL
Endava is seeking a Service Delivery Manager to oversee managed service governance, SLA performance, and operational coordination. The role involves acting as a bridge between clients and internal teams to manage stakeholder communication, financial budgets, and continuous service improvement. Candidates must have 8+ years of experience in ITIL-aligned service delivery and technical knowledge of infrastructure. This position manages multiple workstreams and requires advanced communication skills to interface with diverse stakeholders up to CIO level.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
8+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Endava is seeking a Service Delivery Manager to oversee managed service governance, SLA performance, and operational coordination. The role involves acting as a bridge between clients and internal teams to manage stakeholder communication, financial budgets, and continuous service improvement. Candidates must have 8+ years of experience in ITIL-aligned service delivery and technical knowledge of infrastructure. This position manages multiple workstreams and requires advanced communication skills to interface with diverse stakeholders up to CIO level.
TAL's take
Solid role at an established mid-tier IT services firm, clear responsibilities and seniority level.
The JD provides a highly specific breakdown of governance, commercial, and operational responsibilities for an SDM role.
Must haves
- 8+ years of experience
- Experience in delivery of ITIL aligned services to SLAs
- Working knowledge of virtualization, networking, and hosting
- Experience dealing with staff ranging from analysts to CIOs
- Experience producing service delivery reports and improvement plans
Tools and skills
About the company
Endava is a large, established global IT services and consulting firm with significant scale.