Training And Quality Manager
The Training and Quality Manager at Silvermine Group will oversee quality analysts and quality leaders in the Customer Support department. The role involves managing quality standards, root cause analysis, and implementing process improvements within a BPO operations context. Candidates are required to have extensive experience in BPO quality management and proficiency in QC tools. This position is based in Bengaluru and focuses on maintaining service excellence for the company's compliance platform.
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Experience
12+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Training and Quality Manager at Silvermine Group will oversee quality analysts and quality leaders in the Customer Support department. The role involves managing quality standards, root cause analysis, and implementing process improvements within a BPO operations context. Candidates are required to have extensive experience in BPO quality management and proficiency in QC tools. This position is based in Bengaluru and focuses on maintaining service excellence for the company's compliance platform.
TAL's take
Solid role with clear managerial responsibilities in an established niche firm, though lack of specific compensation data keeps it mid-tier.
Very well-defined responsibilities, clear management scope, and specific experience requirements provided.
Salaries at Silvermine Group
58.0 LPA average
Based on 2 Grapevine salary entries for Silvermine Group.
Other roles
10 - 12 years
76 LPA average
Range: 76 - 76 LPA
Other roles
14 - 16 years
40 LPA average
Range: 40 - 40 LPA
Must haves
- 12+ years experience in BPO Operations Quality domain
- 4+ years experience as a Quality Manager from international BPO
- Hands-on experience on QC Tools
- Excellent communication and problem-solving skills
- Bachelor degree
Tools and skills
Nice to have: six sigma, lean, iso 9000.
About the company
Established provider of regulatory compliance services with a niche market focus.