General Manager Operations
Atain is seeking a General Manager for their Operations division in Pune, focusing on large-scale digital contact center management. The role involves end-to-end site leadership, including P&L oversight, client relationship management, and driving operational KPIs across a 500+ FTE workforce. Candidates must have extensive experience in travel or airline BPO operations. The position requires strong analytical, leadership, and budgetary skills to ensure delivery excellence in a 24x7 environment.
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Experience
15+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Atain is seeking a General Manager for their Operations division in Pune, focusing on large-scale digital contact center management. The role involves end-to-end site leadership, including P&L oversight, client relationship management, and driving operational KPIs across a 500+ FTE workforce. Candidates must have extensive experience in travel or airline BPO operations. The position requires strong analytical, leadership, and budgetary skills to ensure delivery excellence in a 24x7 environment.
TAL's take
Senior leadership role with high accountability at an established BPO, though company tier and specificity are moderate.
The role has a very clear focus on large-scale contact center operations, though it covers a broad range of management functions.
Must haves
- 15+ years experience in Customer Operations and BPO Operations
- Experience in handling Airline or Travel Operations in a Captive Center
- Managed 500+ FTE across Voice, Chat, and Back-office
- Deep understanding of BPO competition and market trends
- Proven experience in P&L management and budgeting
About the company
Atain is an established CX and BPO provider, but lacks the global or major India tech unicorn recognition for tier 1 status.
Posts mentioning Atain
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