IT Operations Analyst II
Conduent is hiring an IT Operations Analyst to support and monitor mission-critical US healthcare payer and provider applications. The role focuses on L1 incident triage, metric monitoring, and coordinating troubleshooting calls within a 24/7 service environment. Candidates must be proficient in production support tools and have a solid grasp of healthcare business workflows. The position requires adherence to HIPAA standards and consistent shift-based work.
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Experience
2+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Conduent is hiring an IT Operations Analyst to support and monitor mission-critical US healthcare payer and provider applications. The role focuses on L1 incident triage, metric monitoring, and coordinating troubleshooting calls within a 24/7 service environment. Candidates must be proficient in production support tools and have a solid grasp of healthcare business workflows. The position requires adherence to HIPAA standards and consistent shift-based work.
TAL's take
Stable tier-2 company with a well-defined operational role in the healthcare sector, though limited in growth upside.
JD clearly defines the L1 monitoring scope, shift requirements, and domain focus.
Salaries at Conduent
18.0 LPA average
Based on 1 Grapevine salary entries for Conduent.
Other roles
8 - 10 years | 3
18 LPA average
Range: 18 - 18 LPA
Must haves
- Understanding of US Healthcare system (Payer, Provider, PBM)
- Strong verbal and written communication skills
- Experience in production monitoring and support
- Familiarity with ServiceNow
- Knowledge of healthcare business workflows
Tools and skills
About the company
Established global IT services and business process outsourcing company.
Posts mentioning Conduent
Counter offer advice
Hi All, I have an offer from cognizant 21LPA (20.3L fixed + 70k variable) and counter offer I will be receiving tomorrow from Conduent i.e 21.5 LPA Full Fixed. How much can I ask for Cognizant to revise and will they revise with in 2-3 working days as my joining date with cognizant is 22-May-2025 ? Your valuable advice is appreciated. YOE : 8.4 GCP Data Engineer role. Thank you!
Why am I starting to feel like an underpaid and unappreciated employee
Hey guys! I have been working as a Business Analyst for Conduent for the past 2.5 years. I'm still at the same CTC they hired me on and everytime I brought up the topic to increase my compensation etc, my manager just tells me we are looking into it and it is because of budget issues. The excuses don't stop. its not like other people who joined with me aren't promoted. they did get a 20-30% raise. Can someone suggest me on how do I deal with this situation? Should I look for another job? or should I continue to fight here for the compensation I do deserve ?
Please share Conduent Interview experience
Hi, I have interview experience for Conduent JAVA developer profile. Please share interview experience, questions and how is the difficulty level.