Support Manager, FRCS
StarHub is seeking a Support Manager to lead their digital workplace and IT service management strategy. The role focuses on driving an integrated EUC and ITSM ecosystem to improve employee experience and operational efficiency. Responsibilities include owning the EUC/ITSM roadmap, managing vendor relationships, and implementing ITIL maturity and automation. You will lead cross-functional teams to modernize workplace technology and service delivery frameworks.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
StarHub is seeking a Support Manager to lead their digital workplace and IT service management strategy. The role focuses on driving an integrated EUC and ITSM ecosystem to improve employee experience and operational efficiency. Responsibilities include owning the EUC/ITSM roadmap, managing vendor relationships, and implementing ITIL maturity and automation. You will lead cross-functional teams to modernize workplace technology and service delivery frameworks.
TAL's take
Strong leadership scope within an established organization, though specific growth signals are standard.
Very clear responsibilities covering strategy, operations, vendor management, and specific ITSM/EUC frameworks.
Must haves
- Define and own enterprise-wide EUC and ITSM strategy
- Lead digital workplace and IT service management initiatives
- Manage ITSM framework including Incident, Problem, Change, and Request processes
- Oversee vendor relationships and service performance management
- Drive ITIL maturity and automation across IT services
Tools and skills
About the company
Established telecommunications company, but not a global flagship tech firm.