Sr Customer Training Specialist
The Senior Customer Training Specialist will manage training logistics and student administration for Aspen Technology's APAC region. Key responsibilities include scheduling classes, maintaining CRM records, managing class materials, and handling billing. The role requires direct interaction with customers in a fast-paced environment. Proficiency in Mandarin is mandatory for liaison with North Asia clients.
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Experience
2+ years
Function
Administrative
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Senior Customer Training Specialist will manage training logistics and student administration for Aspen Technology's APAC region. Key responsibilities include scheduling classes, maintaining CRM records, managing class materials, and handling billing. The role requires direct interaction with customers in a fast-paced environment. Proficiency in Mandarin is mandatory for liaison with North Asia clients.
TAL's take
Solid operational role in an established enterprise software company with clear regional responsibilities, though the scope is primarily administrative rather than strategic.
The JD provides a very clear and granular list of responsibilities and regional requirements, leaving little ambiguity regarding the daily function.
Must haves
- 2+ years experience in customer-facing high-tech environment
- Proficiency in Mandarin (spoken and written)
- Proficient with Microsoft Office
- Experience with CRM systems
- Strong verbal and written communication skills
Tools and skills
Nice to have: mandarin, japanese, korean.
About the company
Established industrial software provider serving complex enterprise markets, but lacks the specific brand recognition of global Tier-1 tech giants.
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