Manager, P&C Service Operations
Aristocrat is hiring a Manager for their People & Culture Service Operations team in the gaming domain. The role involves leading a high-performing team to manage HR service delivery, SLA attainment, and process improvement across EMEA and the Americas. The successful candidate will leverage Workday HCM and implement AI-powered tools to streamline HR workflows and data integrity. This position requires strong leadership in performance management and the ability to drive automation initiatives within HR operations.
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Experience
3+ years
Function
Human Resources
Work mode
Onsite, India
Company
Tier 2
What you will work on
Aristocrat is hiring a Manager for their People & Culture Service Operations team in the gaming domain. The role involves leading a high-performing team to manage HR service delivery, SLA attainment, and process improvement across EMEA and the Americas. The successful candidate will leverage Workday HCM and implement AI-powered tools to streamline HR workflows and data integrity. This position requires strong leadership in performance management and the ability to drive automation initiatives within HR operations.
TAL's take
Solid managerial role at a large, established global firm with clear operational responsibilities and digital transformation scope.
The JD provides a very clear breakdown of daily operations, leadership expectations, and the specific focus on Workday and HR automation.
Must haves
- 3+ years of people leadership experience
- Expertise in HR Operations or HR Contact Center environments
- Extensive experience with Workday HCM
- Practical experience with AI and automation in HR functions
- Ability to manage workload planning and service quality metrics
Tools and skills
About the company
Established global gaming company with significant scale, but not in the primary list of Tier 1 tech-native companies.
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