Customer Success Manager
ITRS is hiring a Customer Success Manager in India to support their global observability platform. The role involves managing technical relationships with enterprise customers, specifically in regulated industries like financial services. You will translate platform capabilities into business value while monitoring customer health and adoption. Success requires deep technical credibility and the ability to engage with both engineering and leadership stakeholders.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
ITRS is hiring a Customer Success Manager in India to support their global observability platform. The role involves managing technical relationships with enterprise customers, specifically in regulated industries like financial services. You will translate platform capabilities into business value while monitoring customer health and adoption. Success requires deep technical credibility and the ability to engage with both engineering and leadership stakeholders.
TAL's take
Solid tier-2 company with a well-defined, technical customer success role in the specialized observability space.
Very clear, detailed JD defining the technical requirements and scope of the customer success role.
Must haves
- Proven experience in Customer Success or Technical Account Management
- Hands-on experience with monitoring and observability platforms
- Understanding of enterprise-scale environments including hybrid estates
- Financial Services experience in regulated environments
- Analytical capability interpreting usage and health metrics
- Experience leading workshops and business reviews
Tools and skills
Nice to have: itrs geneos, dynatrace, appdynamics, splunk, datadog, new relic, prometheus, grafana, elastic, moogsoft.
About the company
Established global software company with enterprise focus, private equity backed.
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