Senior Associate - ORM & Social Listening
Anagram Media Labs is seeking a Senior Associate for Online Reputation Management and social listening. The role involves managing brand perception across social platforms, enforcing strict SLA response timelines, and handling customer escalations. Candidates will work with social listening tools and contribute to analytical reporting for a diverse client portfolio. The position requires strong written communication and the ability to operate independently in a high-engagement environment.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
2-4 years
Function
Marketing
Work mode
Onsite, India
Company
Tier 2
What you will work on
Anagram Media Labs is seeking a Senior Associate for Online Reputation Management and social listening. The role involves managing brand perception across social platforms, enforcing strict SLA response timelines, and handling customer escalations. Candidates will work with social listening tools and contribute to analytical reporting for a diverse client portfolio. The position requires strong written communication and the ability to operate independently in a high-engagement environment.
TAL's take
Solid mid-level role at an established agency with well-defined operational responsibilities and clear performance metrics.
Very clear, structured JD detailing specific operational tasks, tools, and SLA requirements.
Must haves
- 2-4 years experience in ORM, social media moderation, or digital customer support
- Demonstrated experience owning SLA adherence across multiple brands
- Experience with social listening tools like Simplify360, Meltwater, or Brandwatch
- Strong written communication in English for high-pressure situations
- Ability to work independently with competing priorities
Tools and skills
About the company
Established digital agency, well-structured professional role, not a global tier 1 or a small service shop.