Customer Success Manager - SMA
BrightEdge is expanding its customer success team in India to support global enterprise clients. The role involves managing the end-to-end customer lifecycle, driving product adoption, and ensuring successful renewals. Candidates require a background in SaaS account management, proficiency in digital analytics tools, and strong SEO knowledge. The role requires working in EST/PST time zones.
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Experience
5-9 years
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
BrightEdge is expanding its customer success team in India to support global enterprise clients. The role involves managing the end-to-end customer lifecycle, driving product adoption, and ensuring successful renewals. Candidates require a background in SaaS account management, proficiency in digital analytics tools, and strong SEO knowledge. The role requires working in EST/PST time zones.
TAL's take
Solid role at an established SaaS provider with defined enterprise customer lifecycle responsibilities.
Very clear JD defining scope, responsibilities, and specific technical requirements for a customer-facing role.
Must haves
- 5-9 years of experience in Customer Success or Technical Account Management
- Experience managing enterprise or multi-stakeholder accounts
- Background in MarTech, AdTech, or Digital Analytics
- Experience owning onboarding through renewal cycles
- Hands-on experience with Adobe Analytics, GA4, or Looker Studio
- Understanding of APIs, webhooks, and ETL concepts
Tools and skills
Nice to have: tableau, power bi, domo, screaming frog, oncrawl, salesforce, gainsight.
About the company
Established SaaS company with specific global expansion plans but lacks the tier-1 status of FAANG-level unicorns.