Manager, Client Experience
Pebl is a B2B SaaS company managing global work platforms. The Client Experience Manager will lead a team of HR specialists to deliver high-quality, scalable services. Responsibilities include owning team performance metrics, driving operational excellence, and fostering professional development. The role requires a strong background in team leadership within operations or HR.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Pebl is a B2B SaaS company managing global work platforms. The Client Experience Manager will lead a team of HR specialists to deliver high-quality, scalable services. Responsibilities include owning team performance metrics, driving operational excellence, and fostering professional development. The role requires a strong background in team leadership within operations or HR.
TAL's take
Solid tier-2 role with clear scope for an experience manager, but lacks specific tech or seniority duration signals.
Coherent JD that clearly defines the scope and responsibilities of the role within a customer/HR experience context.
Must haves
- Proven experience leading teams in customer experience, HR operations, or service delivery environments
- Strong track record of driving performance, accountability, and operational excellence
- Experience working in global or cross-regional environments
- Excellent coaching, people development, and leadership skills
- Ability to navigate ambiguity and lead through change
- Strong analytical mindset with experience using data to drive decisions
About the company
Unfamiliar company, default mid-tier.