Quality Assurance Manager
Arise Virtual Solutions is hiring a Manager for their Quality Assurance and Center of Excellence team. The role involves managing audit data, calibration sessions, and performance reporting to drive CX transformation. The candidate must have experience in quality leadership, strong analytical skills, and proficiency in MS Office tools. This position reports to leadership and plays a key role in developing quality policies and processing efficiencies.
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Experience
5+ years
Function
Quality Assurance
Work mode
Remote, India
Company
Tier 2
What you will work on
Arise Virtual Solutions is hiring a Manager for their Quality Assurance and Center of Excellence team. The role involves managing audit data, calibration sessions, and performance reporting to drive CX transformation. The candidate must have experience in quality leadership, strong analytical skills, and proficiency in MS Office tools. This position reports to leadership and plays a key role in developing quality policies and processing efficiencies.
TAL's take
Solid established mid-stage company with a clearly defined management role in quality assurance.
The JD is clear about responsibilities regarding performance analysis, reporting, and calibration within a BPO quality context.
Must haves
- Minimum 5 years experience in a quality lead role
- Thorough understanding of quality management framework
- Excellent written and verbal English communication skills
- Experience preparing and presenting project status reports and executive briefings
- Proficiency in MS Excel, Word, and PowerPoint
Tools and skills
About the company
Established BPO platform provider backed by Warburg Pincus, but lacks the specific eng-first brand presence of Tier 1 tech companies.