Associate II - BPM
This Provider Inquiry Specialist role at UST involves investigating and resolving US healthcare provider inquiries regarding claims, eligibility, and benefits. The specialist will utilize various ticketing and payer portals to ensure accurate communication while meeting SLA and quality benchmarks. Candidates must have experience in US healthcare operations and a strong understanding of claims workflows. The role requires working a US-aligned night shift from an office location in India.
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Experience
3-5 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This Provider Inquiry Specialist role at UST involves investigating and resolving US healthcare provider inquiries regarding claims, eligibility, and benefits. The specialist will utilize various ticketing and payer portals to ensure accurate communication while meeting SLA and quality benchmarks. Candidates must have experience in US healthcare operations and a strong understanding of claims workflows. The role requires working a US-aligned night shift from an office location in India.
TAL's take
Role is a standard US healthcare operations support position at an established mid-tier services company.
Clear scope defining responsibility for provider inquiry resolution in a US healthcare context.
Salaries at UST
20.9 LPA average
Based on 19 Grapevine salary entries for UST.
Other roles
0 - 2 years
5 LPA average
Range: 5 - 5 LPA
Other roles
2 - 4 years
7 LPA average
Range: 4 - 10 LPA
Other roles
4 - 6 years
54 LPA average
Range: 9 - 100 LPA
Other roles
6 - 8 years
7 LPA average
Range: 6 - 9 LPA
Must haves
- 3-5 years US Healthcare operations experience
- Experience in Provider Inquiry or Claims
- Strong understanding of US Healthcare claims
- Strong written communication skills
- Adherence to HIPAA guidelines
Tools and skills
Nice to have: pear portal, onehub, pulse, aerial, cfi, burgess, healthrule.
About the company
Global IT services and digital technology company with established healthcare operations.
Posts mentioning UST
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Career Advice Needed Hi guys, I’m looking for some honest guidance from those who've been through tough phases in their careers. I joined UST straight after college. Out of my 2.5 years there, 6 months went into training, and I spent about a year on the bench. I finally got a project, worked for a few months, but then the project ended and everyone was released. A couple of months later, HR asked me to resign—basically a silent layoff. After serving my notice period, I joined a startup in Pune, hoping to turn things around. But it turned out to be a toxic environment with poor culture, no proper hardware or support, and unrealistic expectations. They expected me to perform like a senior developer with very little real experience. Eventually, I was put on a PIP and let go. Now I’m feeling overwhelmed. While I technically have 3 years of experience as a React developer, my actual hands-on exposure has been limited. I’ve lost confidence and I’m unsure of my next step. One thing I do know—I want to focus only on MNCs now. The startup culture just didn’t work for me. If anyone has faced something similar or has advice on how to bounce back, rebuild skills, and re-enter the job market stronger, I’d really appreciate your insights. Thanks in advance. Also if anyone can give me refferal it would be much helpful
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