Workforce Services Specialist
This role at Accenture focuses on workforce services within the customer support vertical. The specialist will manage automated dialing systems, optimize outbound calling efforts, and ensure compliance. Key tasks include analyzing call data, maintaining dialer software, and overseeing workforce productivity metrics. The role requires significant experience in WFM and managing team-level operational processes.
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Experience
8-12 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role at Accenture focuses on workforce services within the customer support vertical. The specialist will manage automated dialing systems, optimize outbound calling efforts, and ensure compliance. Key tasks include analyzing call data, maintaining dialer software, and overseeing workforce productivity metrics. The role requires significant experience in WFM and managing team-level operational processes.
TAL's take
Solid role at a large global firm, though the JD is somewhat generic and operational in nature.
Clear focus on workforce management and dialer systems, though responsibilities are broad corporate operation tasks.
Salaries at Accenture
12.7 LPA average
Based on 5,654 Grapevine salary entries for Accenture.
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Operations
2 - 4 years | L10
6 LPA average
Range: 2 - 18 LPA
Operations
4 - 6 years | L9
8 LPA average
Range: 3 - 20 LPA
Operations
6 - 8 years | L9
11 LPA average
Range: 5 - 42 LPA
Must haves
- 8-12 years of experience
- Expertise in Workforce Dialer systems
- Proficiency in Workforce Management (WFM) principles
- Ability to work in rotational shifts
Tools and skills
About the company
Accenture is a large global professional services firm, classified as Tier 2 for engineering and operations roles.
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