Implementation Manager
Multiplier is seeking an Implementation Manager to manage customer onboarding and product education within the HR SaaS domain. The role involves acting as the primary point of contact for clients, conducting training, and collaborating with internal cross-functional teams. You will support the NAMER market, requiring alignment with EST business hours while based in Pune or Bengaluru. The position focuses on fostering client success and providing feedback to shape the product roadmap.
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Experience
Experience not specified
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Multiplier is seeking an Implementation Manager to manage customer onboarding and product education within the HR SaaS domain. The role involves acting as the primary point of contact for clients, conducting training, and collaborating with internal cross-functional teams. You will support the NAMER market, requiring alignment with EST business hours while based in Pune or Bengaluru. The position focuses on fostering client success and providing feedback to shape the product roadmap.
TAL's take
Solid role at a known HR SaaS company with clearly defined customer success responsibilities.
The JD clearly outlines the responsibilities for onboarding and client management, though it lacks a specific technical stack.
Salaries at Multiplier
37.7 LPA average
Based on 15 Grapevine salary entries for Multiplier.
Design
0 - 2 years
4 LPA average
Range: 4 - 4 LPA
Other roles
2 - 4 years | L1
12 LPA average
Range: 6 - 18 LPA
Sales
4 - 6 years | Senior
26 LPA average
Range: 26 - 26 LPA
Marketing
4 - 6 years | Senior
20 LPA average
Range: 20 - 20 LPA
Must haves
- Experience in building and nurturing customer relationships
- Excellent communication and writing skills
- Ability to explain complex topics concisely
- Organized and detail-oriented
- Ability to work in EST business hours
- Based in Pune or Bengaluru
About the company
Multiplier is a recognized HR tech SaaS platform; assigned tier 2 as an established scale-up.