Customer Experience Specialist
This role involves managing a customer service team and enhancing the customer experience for a leading district cooling provider in the UAE. The lead will oversee feedback mechanisms, analyze performance data, and drive operational improvements through cross-functional collaboration. Candidates should have at least 5 years of experience in customer service and hold a bachelor's degree in business administration. The position requires strong reporting skills and the ability to mentor team members.
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Experience
5+ years
Function
Support
Work mode
Onsite, United Arab Emirates
Company
Tier 2
What you will work on
This role involves managing a customer service team and enhancing the customer experience for a leading district cooling provider in the UAE. The lead will oversee feedback mechanisms, analyze performance data, and drive operational improvements through cross-functional collaboration. Candidates should have at least 5 years of experience in customer service and hold a bachelor's degree in business administration. The position requires strong reporting skills and the ability to mentor team members.
TAL's take
Solid mid-management role in a niche industrial sector, though company brand is secondary as an agency recruiter posting.
The JD clearly defines responsibilities for team management, customer journey improvements, and operational reporting.
Must haves
- 5+ years of customer services experience
- Bachelor's degree in Business Administration or relevant field
- Fluent English
- Ability to conduct data collection and analysis
- Experience in customer relationship management
Tools and skills
Nice to have: arabic working knowledge.
About the company
Nathan & Nathan is an established staffing and recruitment firm acting on behalf of a regional district cooling provider.
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