Service Delivery Manager
The Service Delivery Manager will oversee end-to-end IT service delivery for banking portfolios at Zensar Technologies. The role requires managing SLAs, technical architecture oversight, and client relationships across complex multi-vendor engagements. The candidate should have extensive leadership experience in financial services and a strong understanding of ITIL methodologies. This position involves managing budgets, team development, and operational excellence for large-scale digital banking solutions.
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Experience
12+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Service Delivery Manager will oversee end-to-end IT service delivery for banking portfolios at Zensar Technologies. The role requires managing SLAs, technical architecture oversight, and client relationships across complex multi-vendor engagements. The candidate should have extensive leadership experience in financial services and a strong understanding of ITIL methodologies. This position involves managing budgets, team development, and operational excellence for large-scale digital banking solutions.
TAL's take
Solid role at an established mid-tier IT services firm, offering clear scope in banking delivery, though generic in the consulting context.
Clear and coherent description of service delivery responsibilities, though typical of a large-scale enterprise services role.
Salaries at Zensar Technologies
17.0 LPA average
Based on 1 Grapevine salary entries for Zensar Technologies.
Other roles
14 - 16 years
17 LPA average
Range: 17 - 17 LPA
Must haves
- 12+ years of overall IT experience
- 5-7 years in service delivery leadership roles
- Experience delivering services to Banking or Financial Services clients
- Experience managing large, complex, multi-vendor delivery engagements
- Knowledge of ITIL framework
- Understanding of core banking systems and regulatory compliance
Tools and skills
Nice to have: pmp, prince2, safe, agile.
About the company
Established global IT services and digital solutions provider with significant scale and industry presence.
Posts mentioning Zensar Technologies
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