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Customer Lifecycle Marketer

BlackbaudHyderabad, Telangana, IndiaPosted 19 May 2026

The Customer Lifecycle Marketing Manager at Blackbaud will design and execute strategies across the customer journey from onboarding to renewal. This role involves segmented campaign execution, cross-functional collaboration, and leveraging data for personalization. Candidates must have experience with marketing automation and CRM platforms like Salesforce and Gainsight. The role focuses on driving customer satisfaction, retention, and lifetime value in a B2B SaaS environment.

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Experience

2+ years

Function

Marketing

Work mode

Hybrid, India

Company

Tier 2

What you will work on

The Customer Lifecycle Marketing Manager at Blackbaud will design and execute strategies across the customer journey from onboarding to renewal. This role involves segmented campaign execution, cross-functional collaboration, and leveraging data for personalization. Candidates must have experience with marketing automation and CRM platforms like Salesforce and Gainsight. The role focuses on driving customer satisfaction, retention, and lifetime value in a B2B SaaS environment.

TAL's take

Quality 60/1005/5 clarityTier 2 company

Solid role at an established software company with clearly defined lifecycle marketing responsibilities.

The JD clearly outlines the scope of customer lifecycle management with specific tools and functional goals.

Must haves

  • Bachelor's degree in Marketing, Business, or related field
  • 2+ years of experience in lifecycle marketing or customer success
  • Proficiency with marketing automation platforms like Marketo or HubSpot
  • Experience with CRM tools like Salesforce
  • Experience with customer success platforms like Gainsight
  • Strong analytical skills with A/B testing and campaign optimization experience

Tools and skills

marketing automation platformssalesforcegainsightmarketohubspot

About the company

Blackbaud is an established global software company focusing on social impact technology.

Posts mentioning Blackbaud

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Blackbaud CEO and Board Member Execute Significant Insider Sales

- Michael Gianoni, CEO of Blackbaud, sold 28,571 shares worth $2.37 million. - Sarah Nash, Board Member, sold 1,600 shares valued at $133,542. - Despite these sales, Blackbaud's stock saw a slight increase, trading at $85.38. Source: [Benzinga](https://www.benzinga.com/insights/news/24/11/42139650/michael-gianoni-executes-sell-order-offloads-2-37m-in-blackbaud-stock), [Benzinga](https://www.benzinga.com/insights/news/24/11/42139646/blackbaud-board-member-trades-companys-stock)

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