Associate Systems Engineer - Change / Incident Management (SRM)
Synapxe is hiring a Senior Systems Engineer to manage incident and change operations within their healthtech infrastructure. The role focuses on maintaining service uptime, leading incident resolution, and driving continuous improvement through ITIL methodologies. Candidates must have extensive experience in major incident management and proficiency with tools like ServiceNow or JIRA. The position requires effective stakeholder communication and the ability to operate under pressure in a high-stakes environment.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Synapxe is hiring a Senior Systems Engineer to manage incident and change operations within their healthtech infrastructure. The role focuses on maintaining service uptime, leading incident resolution, and driving continuous improvement through ITIL methodologies. Candidates must have extensive experience in major incident management and proficiency with tools like ServiceNow or JIRA. The position requires effective stakeholder communication and the ability to operate under pressure in a high-stakes environment.
TAL's take
Solid role in a specialized healthtech agency, clear operational focus, but constrained by the 1-year contract duration.
Very clear expectations regarding incident management, ITIL processes, and change control responsibilities.
Watchouts
- 1 year contract
Must haves
- Bachelor's degree in Information Technology or related field
- Minimum 5 years of experience in Change and incident management roles
- Expert-level knowledge of ITIL best practices
- ITIL Foundation certification
- Proficiency in ServiceNow or JIRA
Tools and skills
About the company
Regional healthcare technology agency, established entity.
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