QA Specialist
This role involves ensuring the quality and accuracy of AI-driven customer support outputs at Jobgether. You will be responsible for validating AI-generated responses, designing automated workflows in Salesforce and Jira, and performing regression testing. The position requires strong analytical skills and experience in customer support QA. You will collaborate with cross-functional AI and product teams to optimize service quality metrics.
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Experience
3-5 years
Function
Quality Assurance
Work mode
Remote, India
Company
Tier 2
What you will work on
This role involves ensuring the quality and accuracy of AI-driven customer support outputs at Jobgether. You will be responsible for validating AI-generated responses, designing automated workflows in Salesforce and Jira, and performing regression testing. The position requires strong analytical skills and experience in customer support QA. You will collaborate with cross-functional AI and product teams to optimize service quality metrics.
TAL's take
Standard mid-level QA role at a recruiting platform, clear requirements but lack of specific company branding.
Very clear scope involving AI output validation and workflow testing in support systems.
Must haves
- 3-5 years experience in QA or customer support QA roles
- Strong understanding of Salesforce Service Cloud
- Familiarity with AI/ML tools, NLP platforms, or RPA solutions
- Experience using Jira and test case management systems
- Strong analytical mindset and attention to detail
- Understanding of customer support metrics (CSAT, NPS)
Tools and skills
About the company
Unfamiliar company providing recruiting services, default mid-tier.