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All jobsOnsiteSupportdata infra2-5 yearsitsm
OnsiteMid Leveldata infra

Service Desk L1

Iron MountainNavi Mumbai, Maharashtra, IndiaPosted 19 May 2026

Iron Mountain is seeking a Service Desk Engineer to manage infrastructure monitoring and support within their Data Center Operations team. The role involves identifying performance issues, logging incidents in ITSM systems, and coordinating with technical teams during service outages. Candidates must have 2-5 years of experience in technical support and be comfortable working in a 24/7 shift environment. The position ensures operational continuity and adherence to strict SLAs for global data center infrastructure.

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Experience

2-5 years

Function

Support

Work mode

Onsite, India

Company

Tier 2

What you will work on

Iron Mountain is seeking a Service Desk Engineer to manage infrastructure monitoring and support within their Data Center Operations team. The role involves identifying performance issues, logging incidents in ITSM systems, and coordinating with technical teams during service outages. Candidates must have 2-5 years of experience in technical support and be comfortable working in a 24/7 shift environment. The position ensures operational continuity and adherence to strict SLAs for global data center infrastructure.

TAL's take

Quality 55/1005/5 clarityTier 2 company

Solid established company with a clear, well-defined operational support role in data centers.

The role has a very clear set of responsibilities centered on data center monitoring and incident management.

Salaries at Iron Mountain

22.1 LPA average

Based on 10 Grapevine salary entries for Iron Mountain.

View all salaries

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Must haves

  • 2 to 5 years experience in data center or technical support
  • Strong knowledge of monitoring tools
  • Experience with ITSM processes
  • Ability to work 24/7 shift rotations including nights and weekends

Tools and skills

itsmmonitoring tools

About the company

Global enterprise leader in records management and data centers, but not a software-centric tech giant.

Posts mentioning Iron Mountain

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