Operations Business Analyst
This role at GHX involves partnering with internal stakeholders to optimize customer support operations and product processes within the healthcare supply chain sector. The analyst will use support data and business intelligence to drive product enhancements, improve customer experience, and modernize operational workflows. Required skills include Salesforce proficiency, strong data analysis capabilities, and experience with EDI transactions. The position acts as a vital liaison between customer support and product development teams.
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Experience
2+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role at GHX involves partnering with internal stakeholders to optimize customer support operations and product processes within the healthcare supply chain sector. The analyst will use support data and business intelligence to drive product enhancements, improve customer experience, and modernize operational workflows. Required skills include Salesforce proficiency, strong data analysis capabilities, and experience with EDI transactions. The position acts as a vital liaison between customer support and product development teams.
TAL's take
Solid established mid-stage healthtech company with clear operational scope and well-defined analytical requirements.
The JD provides a crisp, well-defined scope focusing on operational analysis, process improvement, and stakeholder communication.
Must haves
- 5+ years in technical customer-facing support or 2+ years as Business Analyst
- Experience with CRM tools like Salesforce
- Strong analytical ability to identify trends and outliers
- Knowledge of Microsoft Excel, Word, and PowerPoint
- Ability to analyze ANSI X12 EDI transactions
Tools and skills
Nice to have: tableau, google analytics, uipath.
About the company
Established healthcare supply chain automation company with over 1000 employees.