Regional Partner Manager

Survey triggers for customer care executives

Hi Gyaniyo, Not giving any extra or too much information but just trying to highlight the most neglected part of service industry which is none other than customer service industry..... It's a really shocking thing to see that ppl when they don't get or get what they were looking for they take out their frustration on the survey triggers. It's a humble request with the ppl no matter what service or what product or what issue you are facing don't be under the impression that if we give dissatisfied survey the company would call to check up on you it's just a score to understand how the executive was able to handle the conversation THAT'S IT... So to conclude my information don't give a negative survey at any given point of time because it may affect that executive's incentive, his performance his life also. So please take a minute give at least somewhat satisfied to the executive it may help them with progression in their personal and professional life ..

How is productivity measured in your team?

This is about software development. - From my experience, I can say Managers do nothing. - None of the Managers I am presently working with, insist on everyday code check-ins, despite we following Agile. - Metrics like velocity, story points per person, burndown are not worthy of measuring the productivity. How is productivity measured in your team?

The Most Ridiculous Hustle Culture BS: My Former Manager's Cult

28M, software dev.. Thought working at a fast-paced startup meant I had to bleed code. Boy, was I wrong. Last year, I joined a new org. The manager was full-on hustle mode. Guru worship 24/7. Elon podcasts, desi "founders" on LinkedIn - you name it, he followed. Their mantra? Eat at your desk, sleep at the office, crush life. Sounded insane to my rational brain. My life became a freakin' nightmare: - 2AM Slack replies: Expected - Weekend code deployments: Mandatory - "Optional" team bonding at 9PM: Required - Canceling dates: Normal - Bragging about no sleep: Encouraged Rinse and repeat. Every. Single. Day. Guilt was my constant companion. Leaving at 7PM? Slacker. Taking a sick day on a Wednesday? Waste of time. Wanting to see your parents? Think of all the sprint points you could be burning! The kicker? Being the only single guy on the team. Felt like I had to hustle 10x harder just because I didn't have "family excuses" to go home. Result after 18 months of this madness? - "Rockstar" employee award: Check - Blood pressure issues: Check - Nonexistent social life: Check - Severe burnout: Check Guess what: All that hustling led to jack shit. No promotion, just more work. Now, at 28, I'm unlearning this toxic BS. Realizing success isn't about slack green dots, equity promises, or how little you sleep. It's about actually living. To all the desi devs killing themselves over performance reviews and sprint velocity: STOP. Your life is worth more than a startup's valuation. Success without boundaries is worthless. Don't waste your 20s like I did, chasing a toxic manager's definition of success. Anyone else seen this ridiculous hustle culture BS? How'd you break free?