ServiceNow Business Analyst
Digivance Solutions is seeking a ServiceNow Business Analyst for an external client project on a contract basis. The role involves requirement gathering, process mapping, and managing the end-to-end user story lifecycle within an Agile environment. Candidates must have strong ITSM/CSM experience and familiarity with documentation standards like BRD and FRD. This is a hybrid role based in Pune or Hyderabad.
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Experience
7+ years
Function
Business Development
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Digivance Solutions is seeking a ServiceNow Business Analyst for an external client project on a contract basis. The role involves requirement gathering, process mapping, and managing the end-to-end user story lifecycle within an Agile environment. Candidates must have strong ITSM/CSM experience and familiarity with documentation standards like BRD and FRD. This is a hybrid role based in Pune or Hyderabad.
TAL's take
Contract-based role with specific domain expertise required, but lacking deep context on the end-client or project impact.
Very clear expectations, required skills, and deliverables defined for the ServiceNow BA role.
Must haves
- Strong ServiceNow ITSM & CSM experience
- Expertise in requirement gathering & process mapping
- Hands-on with BRD, FRD, workflow diagrams & user stories
- Good stakeholder management & communication skills
- Agile/Scrum project exposure
- Experience supporting UAT, deployments & user enablement
Tools and skills
Nice to have: csa, cis-itsm, cmdb, hrsd, integrations, dashboarding, reporting, workflow automation.
About the company
Unfamiliar company, default mid-tier assigned as it appears to be a professional services firm.