Incident Manager
The Incident Manager will oversee critical technology incidents at NETS, a major Singaporean fintech. This role involves coordinating cross-functional teams, managing stakeholders during high-impact outages, and driving post-incident reviews for root cause analysis. The position requires deep experience in financial service incident management and familiarity with MAS regulatory guidelines. The candidate will ensure IT processes are optimized to support stable service delivery.
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Experience
5-6 years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Incident Manager will oversee critical technology incidents at NETS, a major Singaporean fintech. This role involves coordinating cross-functional teams, managing stakeholders during high-impact outages, and driving post-incident reviews for root cause analysis. The position requires deep experience in financial service incident management and familiarity with MAS regulatory guidelines. The candidate will ensure IT processes are optimized to support stable service delivery.
TAL's take
Solid role within a regulated fintech environment, clear functional focus, but standard incident management scope.
Very well-defined responsibilities centered on incident lifecycle management, stakeholder communication, and regulatory reporting in a financial context.
Must haves
- 5-6 years experience managing incidents in financial institutions
- Understanding of MAS Technology Risk Management Guidelines
- Fundamental knowledge of IT infrastructure
- Proven record in driving complex root cause analysis
Tools and skills
Nice to have: aws, azure, cisco, elk, solarwinds.
About the company
Established regional payment network provider, considered a major fintech player in Singapore.
Posts mentioning NETS
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How are you planning to deal with upcoming GPT-4/5 impact? I am on a testing version through a company license and this thing is scary good. I don’t see companies hiring the way they used to anymore when half the engineers/designers/product people + GPT can do the same job. Are you anxious? Planning to switch to a country with better safety nets? Move fields with less automation and stress? Or not worried at all? :-)
Hocco Scoops $10M for India Expansion
- Hocco, originally launched in Karachi in 1944, has secured $10 million in its Series B funding round to boost its production and expand into new markets across India. - The funding round was co-led by the Chona family office and Sauce.vc, aiming to strengthen distribution networks and innovate new flavors. - Founded by Satish Chona, Hocco has a rich legacy, previously selling its 'Have More' brand to Lotte after 73 years of operation. - Hocco boasts over 10,000 retail outlets in India and one in the US, competing with brands like Yummo and NIC. - The funding comes amid rising demand for premium products, with the Indian food market forecasted to reach $68 billion by 2030. Source: [Inc42](https://inc42.com/buzz/ice-cream-brand-hocco-nets-10-mn-to-support-expansion/)
looking for job Switch.
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