Assistant Manager- CEM
The Assistant Manager for Client Engagement at Serene Communities by Columbia Pacific acts as the primary point of contact for clients post-booking. This role involves managing the full customer lifecycle, including documentation, payments, and unit handover. You will maintain strong client relationships while coordinating with internal departments to ensure service quality. The position also requires generating MIS reports and improving CRM processes.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Assistant Manager for Client Engagement at Serene Communities by Columbia Pacific acts as the primary point of contact for clients post-booking. This role involves managing the full customer lifecycle, including documentation, payments, and unit handover. You will maintain strong client relationships while coordinating with internal departments to ensure service quality. The position also requires generating MIS reports and improving CRM processes.
TAL's take
Clear role definition within a reputable niche sector company.
The JD provides a very clear, focused scope of responsibilities centered on client lifecycle management in senior living.
Must haves
- Experience in client relationship management
- Ability to manage post-booking documentation and registrations
- Proficiency in payment collection and tracking
- Strong communication skills for handling client queries
- Competence in preparing MIS reports and dashboards
Tools and skills
About the company
Established brand in senior living sector but lacks Tier 1 global/India engineering presence.
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