Implementation Specialist
This entry-level Implementation Specialist role at Hireologist focuses on setting up and configuring SaaS customer accounts. The candidate will collaborate with Customer Success Managers to manage onboarding workflows, perform data entry, and test system configurations. Requirements include high attention to detail, spreadsheet proficiency, and availability for night shifts to support US-based clients. This is an ideal stepping stone for early-career professionals seeking experience in SaaS operations and customer success.
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Experience
0-2 years
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
This entry-level Implementation Specialist role at Hireologist focuses on setting up and configuring SaaS customer accounts. The candidate will collaborate with Customer Success Managers to manage onboarding workflows, perform data entry, and test system configurations. Requirements include high attention to detail, spreadsheet proficiency, and availability for night shifts to support US-based clients. This is an ideal stepping stone for early-career professionals seeking experience in SaaS operations and customer success.
TAL's take
Solid entry-level role at an established SaaS provider with clear progression paths, though scope is largely operational.
Very clear responsibilities and expectations for an implementation role in a SaaS environment.
Must haves
- Strong attention to detail
- Good written and verbal communication skills
- Ability to learn new software quickly
- Comfortable following checklists and processes
- Basic understanding of spreadsheets
- Ability to work night shifts aligned with US Eastern time
Tools and skills
Nice to have: notion, slack, intercom, crm systems.
About the company
Established SaaS company providing hiring and talent management software.