Microsoft OS
NTT DATA is seeking a Platform Support Engineer (L2) to manage enterprise-wide business processes and support user incidents. The role involves working with cross-functional teams to resolve technical situations and maintain platform health using tools like ServiceNow. Candidates should have experience in cloud monitoring and customer-facing support. This position sits within their global infrastructure operations team.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
NTT DATA is seeking a Platform Support Engineer (L2) to manage enterprise-wide business processes and support user incidents. The role involves working with cross-functional teams to resolve technical situations and maintain platform health using tools like ServiceNow. Candidates should have experience in cloud monitoring and customer-facing support. This position sits within their global infrastructure operations team.
TAL's take
Solid tier-2 company providing a clearly defined support engineering role with standard enterprise technology requirements.
The role is clearly defined as a L2 Platform Support Engineer with specific tools like ServiceNow and monitoring systems mentioned.
Salaries at NTT DATA
17.6 LPA average
Based on 114 Grapevine salary entries for NTT DATA.
Research
0 - 2 years | L2
6 LPA average
Range: 6 - 6 LPA
Engineering
0 - 2 years | L2
3 LPA average
Range: 3 - 3 LPA
Other roles
0 - 2 years | L2
7 LPA average
Range: 5 - 10 LPA
Operations
2 - 4 years | L4
7 LPA average
Range: 7 - 7 LPA
Must haves
- Moderate level experience providing customer facing technical support
- Moderate level experience working with the ServiceNow platform
- Ability to troubleshoot difficult technical issues
- Developing knowledge of cloud/web application components
- ITIL certification
Tools and skills
Nice to have: web development support.
About the company
Global IT services company with established market presence but not a top-tier product/engineering brand.
Posts mentioning NTT DATA
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me