Program Manager, Customer Experience
This Program Manager, Customer Experience role is for a SaaS organization focused on scaling the end-to-end customer journey. The position involves identifying friction points in the customer lifecycle and designing scalable programs to improve outcomes, including direct enterprise deployment ownership. Candidates must possess 2-5 years of experience in post-sales operations and strong structured thinking. The role is fully remote and requires close collaboration with cross-functional departments like Sales, Product, and Engineering.
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Experience
2-5 years
Function
Program and Project Management
Work mode
Remote, India
Company
Tier 3
What you will work on
This Program Manager, Customer Experience role is for a SaaS organization focused on scaling the end-to-end customer journey. The position involves identifying friction points in the customer lifecycle and designing scalable programs to improve outcomes, including direct enterprise deployment ownership. Candidates must possess 2-5 years of experience in post-sales operations and strong structured thinking. The role is fully remote and requires close collaboration with cross-functional departments like Sales, Product, and Engineering.
TAL's take
Role is posted via a third-party platform for an unnamed partner company, resulting in low transparency and diminished caliber despite the clear role definition.
The JD is clear and coherent regarding responsibilities and requirements, though it lacks specific company context due to the nature of the recruitment platform.
Must haves
- 2-5 years of experience in program management, customer success, or implementation
- Proven ability to manage complex, cross-functional initiatives
- Strong structured thinking and ability to define KPIs
- Excellent communication skills for senior stakeholder engagement
- Proficiency in Excel or Google Sheets
Tools and skills
Nice to have: salesforce, hubspot, gainsight, jira, zendesk, bi tools, sql.
About the company
Jobgether is a third-party recruitment platform/staffing agency rather than a direct hiring company, which indicates a tier 3 status for this role.