APAC Customer Support Manager
SharkNinja is seeking an APAC Customer Support Manager based in Singapore to oversee customer support, warranty, and return operations across the Asia-Pacific region. The role involves managing multi-country teams, BPO partners, and driving operational excellence through KPI management and process standardization. Candidates must have extensive experience in regional CS operations and proficiency with CRM platforms like Zendesk or Salesforce. This position plays a critical role in scaling regional business while ensuring high customer satisfaction and regulatory compliance.
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Experience
5+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
SharkNinja is seeking an APAC Customer Support Manager based in Singapore to oversee customer support, warranty, and return operations across the Asia-Pacific region. The role involves managing multi-country teams, BPO partners, and driving operational excellence through KPI management and process standardization. Candidates must have extensive experience in regional CS operations and proficiency with CRM platforms like Zendesk or Salesforce. This position plays a critical role in scaling regional business while ensuring high customer satisfaction and regulatory compliance.
TAL's take
Solid tier-2 role with clear regional management scope and defined operational responsibilities.
The JD provides a very clear scope of responsibilities, team structure, and specific regional requirements.
Must haves
- 5+ years of experience in customer support or CS operations
- Proven experience managing multi-country or regional operations in APAC
- Strong understanding of Customer Support, warranty and return processes
- Demonstrated success in KPI management and operational improvement
- Experience managing multicultural teams, third parties and BPO partners
- Business-level English proficiency
- Hands-on experience with CRM tools (Zendesk, Salesforce Service Cloud)
Tools and skills
About the company
Established global consumer goods company expanding regional operations.