Account Manager
Cendyn is seeking an Account Manager to drive client success, product adoption, and renewals within their hospitality SaaS portfolio. You will own the client relationship lifecycle, execute account strategies, and ensure platform health through monitoring and business reviews. The role involves cross-functional collaboration with sales and support teams to resolve issues and advocate for client needs. Proficiency in CRM tools like Salesforce and strong commercial negotiation skills are central to the position.
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Experience
Experience not specified
Function
Business Development
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Cendyn is seeking an Account Manager to drive client success, product adoption, and renewals within their hospitality SaaS portfolio. You will own the client relationship lifecycle, execute account strategies, and ensure platform health through monitoring and business reviews. The role involves cross-functional collaboration with sales and support teams to resolve issues and advocate for client needs. Proficiency in CRM tools like Salesforce and strong commercial negotiation skills are central to the position.
TAL's take
Solid tier-2 role in the hospitality SaaS space with clear ownership of account strategy and lifecycle management.
The JD provides a very clear scope of account management responsibilities, metrics, and tools used.
Must haves
- Experience in Client Success or Account Management in SaaS
- Ability to manage portfolio of accounts
- Experience in commercial renewal negotiations
- Strong analytical skills
- Excellent communication and stakeholder management skills
Tools and skills
About the company
Cendyn is an established SaaS provider in the hospitality tech sector, fitting the criteria for an established mid-stage product company.