Senior Customer Service Representative
The Senior Customer Service Representative at BP's GBS center in Pune will manage high-value customer inquiries and order fulfillment processes. The role involves first and second-line support across various channels to ensure customer satisfaction and service level compliance. You will utilize SAP or Siebel to track requests, resolve issues, and drive continuous process improvements within the energy domain. This position is central to supporting BP's global business operations.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Senior Customer Service Representative at BP's GBS center in Pune will manage high-value customer inquiries and order fulfillment processes. The role involves first and second-line support across various channels to ensure customer satisfaction and service level compliance. You will utilize SAP or Siebel to track requests, resolve issues, and drive continuous process improvements within the energy domain. This position is central to supporting BP's global business operations.
TAL's take
Solid tier-2 role within a major global company's GBS center, providing clear scope and established operational processes.
Very clear, detailed responsibilities and role expectations provided for a customer service function.
Salaries at BP
36.8 LPA average
Based on 13 Grapevine salary entries for BP.
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4 - 6 years | I
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Engineering
6 - 8 years
42 LPA average
Range: 42 - 42 LPA
Must haves
- 12 months previous customer service experience
- Experience in a telephone environment
- Experience using SAP or Siebel
- Proficiency with MS Office
- Strong communication and interpersonal skills
- Strong problem solving and time management skills
Tools and skills
About the company
Global energy major with established GBS operations in India.
Posts mentioning BP
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